Here is a listing of Cozumel hospitals. All doctors, hospitals or medical facilities, public or private, will require full payment for services to be rendered, in cash or by credit card, at the time of service. Most are NOT able to bill your US insurance company for payment. Rather, they will give you receipts for your payment so you may request reimbursement from your U.S. insurance carrier; be sure to get an itemized bill. We have had many cases of U.S. citizens not allowed to discharge from local hospitals until payment is made in full. If you believe you are being charged unfairly, you may contact the Mexican government consumer rights protection agency, PROFECO or call 01-800-468-8722 and ask for an English-speaking operator).
Medicare and Medicaid will generally NOT cover medical expenses incurred outside of the U.S. For more information, please visit the Official Medicare website and the Center for Medicare and Medicaid Services.
Many policies do NOT cover costs of air ambulance service. Additional insurance that will cover air ambulance/medevac service is strongly recommended for all travelers. It is a good idea to get a 24/7 phone number from your insurance carrier.
The area code for Cozumel phone numbers is 987. To call from the U.S. to land lines in Mexico, dial 011-52- and the area code and number. For example, to call the BMM SSS Clinic from the U.S. dial 011-52-987-872-1430. To call from the U.S. to cell phones in Mexico, dial 011-521- and the area code and number. If the call does not go through, dial 011-52- and the area code and the number as it may be a Nextel cell phone, which acts as a land line.
All clinics listed (except Centro de Salud and Cruz Roja) have at least one English speaking doctor on call for tourists. Most hotels will have a list of these doctors at the front desk or have a particular doctor that they can call for you.
Cruz Roja (Mexican Red Cross) 20 Av entre Rosada Salas y 1 Sur Phone: 872-1058, cell phone: # 114, public phone: 065 Treatment for donation
Centro de Salud (Public Health Center) 11 Sur y 20 Av Sur Phone: 872-0140 or 0525
Clinica Villanueva 10 Av Nte x 6 # 19 Phone: 872-0395 Doctor at home phone: 872-3050
COZUMEL MEDICAL CENTER (CMC) / CLINICA COSTAMED Repatriation services Cozumel and Playa del Carmen, Mexico Contact: Patient Services International Department From USA Toll free 888.409.0504 ext. 1100 From inside Mexico Toll free 01800COSTAMED ext.1100 Local phone Cozumel 987.872.9400 Cell phone Cozumel 987.871.1371 Local phone Playa del Carmen 984.803.7777 Contact e-mail: firstname.lastname@example.org Supervisor e-mail: email@example.com firstname.lastname@example.org. E: HBOT@costamed.com.mx