profeco logoPROFECO

Procuraduria Federal Del Consumidor

On February 5, 1976, the Federal Law of Consumer Protection was passed enriching the social rights of the Mexican people, and for the first time establishing rights for the consuming population. Out of this the National Institute of the Consumer and the Federal Attorney’s office of the Consumer were born. This social service with a juridical component functions with the administrative authority to promote and protect the interests of the consuming public. Mexico is the second Latin-American country to have a Federal Law of Consumer Protection and the first one to have a special Attorney’s office.

MISSION

Protect and promote Consumer’s rights, ensuring the equity in trade relationships that strengthen a culture of responsible consumption and access to better market conditions for products and services, ensuring reliability, lawfulness and legal certainty with the regulatory framework of Human Rights for consumers.

VISION

Become an amicable institution, effective in the protection and defense of consumers, known for its strict enforcement of the laws, able to promote citizen participation and education for responsible consumption.

Objectives

Protect and defend the consumers’ rights.

Promote consumers’ rights.

Foment a culture of intelligent consumption.

Promote equity in trade relationships.

Ensure legal certainty in trade relationships.

Improve Institutional performance

 

PROFECO Cozumel:

Plaza Del Sol building
upstairs on the center courtyard
on the east side of the plaza.
Local tel. no.: 987-872-1257 or 987-872-0180.
Federal Attorney’s Office of Consumer:
http://www.profeco.gob.mx/english.htm

 

National website…..: http://www.profeco.gob.mx/english.htm

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