ENROLL IN THE SMART TRAVELER ENROLLMENT PROGRAM

What is STEP? Benefits of Enrolling in STEP The Smart Traveler Enrollment Program (STEP) is a free service to allow U.S. citizens and nationals traveling abroad to enroll their trip with the nearest U.S. Embassy or Consulate.

• Receive important information from the Embassy about safety conditions in your destination country, helping you make informed decisions about your travel plans.
• Help the U.S. Embassy contact you in an emergency, whether natural disaster, civil unrest, or family emergency.
• Help family and friends get in touch with you in an emergency.

FOR MORE INFORMATION AND TO ENROLL GO TO: https://step.state.gov/step/

Absentee Voting:

Request your electronic absentee ballot at:  http://www.fvap.gov/links

 Cozumel
For routine consular services, please contact the Consular Agency in Playa del Carmen at 984-873-0303 or playausca@gmail.com.  If you have an emergency, please contact 999-942-5700.

Consular Agency Playa Del Carmen
(“The Palapa,” Calle 1 Sur, between Avenida 15 and Avenida 20, Playa Del Carmen, Quintana Roo, Mexico).

The U.S. Consular Agency in Playa del Carmen is open for business Monday through Friday, from 9:00 am to 1:00 pm. Please make an appointment by calling the office phone during normal office hours or send an email to: pdcca.appointments@gmail.com containing information about the service you require, your contact information and a preferred time for your appointment within normal office hours.  Emergency cases are accepted as walk-ins.

In the case of a life or death emergency involving a U.S. citizen occurring outside of normal business hours, please call the Merida switchboard number to be connected to the duty officer.

How to contact Consulate Merida

You may email us (meridacons@state.gov) or call the Consulate at:

011-52-999-942-5700 (direct dial from the U.S.)
202-250-3711 (Vonage dialing from the U.S.)
01-999-942-5700 (dialing from within Mexico), ext. 5722, 5723, or 5752
942-5700 (dialing from within Merida)
011-52-999-942-5758 (fax dialing from the U.S.)

In the case of a life or death emergency involving a U.S. citizen outside of normal business hours, please call the switchboard number above and follow instructions to be connected to the duty officer.

Address:
U.S. Consulate Merida
Calle 60 No. 338-K x 29 y 31
Col. Alcala Martin Merida, Yucatan, Mexico 97050

Note: For better results, be sure to toggle between “Map & Satellite” views at the top-right of the map.

Consular Agency Cancun
(Blvd. Kukulkan Km 13,
Torre La Europea, Despacho 301 ZH
Cancun, Quintana Roo, Mexico 77500)

The U.S. Consular Agency in Cancun is open for business Monday through Friday from 8:00 am to 1:00 pm. An appointment is required for all services such as U.S. passport applications, Consular Report of Birth Abroad, notarials, and other requests for in-person meetings.  Please make an appointment by calling the office phone during normal office hours or send an email to cancunagency@gmail.com containing information about the service you require, your contact information and a preferred time for your appointment within normal office hours.  Emergency cases are accepted as walk-ins.

011-52-998-883-0272 (direct dial from the U.S.)
202-640-2511 (Vonage dialing from the U.S.)
01-998-883-0272 (dialing from outside Cancun but within Mexico)
883-0272 (dialing from within Cancun)
011-52-998-883-1373 (fax dialing from the U.S.)
E-mail: cancunagency@gmail.com

In the case of a life or death emergency involving a U.S. citizen occurring after close of business, please call the Merida switchboard number to be connected to the duty officer.