U.S. Consular News & Information
ENROLL IN THE SMART TRAVELER ENROLLMENT PROGRAM
What is STEP? Benefits of Enrolling in STEP The Smart Traveler Enrollment Program (STEP) is a free service to allow U.S. citizens and nationals traveling abroad to enroll their trip with the nearest U.S. Embassy or Consulate.
- Receive important information from the Embassy about safety conditions in your destination country, helping you make informed decisions about your travel plans.
- Help the U.S. Embassy contact you in an emergency, whether natural disaster, civil unrest, or family emergency.
- Help family and friends get in touch with you in an emergency.
FOR MORE INFORMATION AND TO ENROLL GO TO: https://step.state.gov/step/
Contact Information US Consulate:
Cozumel: Terri Barnhart-Ocejo, Consular Agent
You can make an appointment for routine services at the Consular Agency in Cancun or Playa del Carmen by calling (+52)-999-942-5700. (Please note that the U.S. Consular Agencies do not process Reports of Birth Abroad).
THE PLAYA DEL CARMENT OFFICE MOVED TO PLAZA PROGRESO
ACROSS FROM SAM’S CLUB.
011-52-999-942-5700 (direct dial from the U.S.)
202-250-3711 (Vonage dialing from the U.S.)
01-999-942-5700 (dialing from within Mexico)
942-5700 (dialing from within Merida)
EMERGENCY CONTACT INFORMATION
In the case of a life or death emergency involving a U.S. citizen outside of normal business hours, please call the numbers above and follow instructions to be connected to the duty officer.
HOURS OF OPERATION
The U.S. Consulate General in Merida is open from 7:30am to 4:30pm Monday through Friday except for U.S. and Mexican federal holidays.
The U.S. Consular Agency in Cancun is open from 8:30am to 1:30pm Monday through Friday except for U.S. and Mexican federal holidays.
The U.S. Consular Agency in Playa del Carmen is open from 9:00am to 1:00pm Monday through Friday except for U.S. and Mexican federal holidays.
Mexico Travel Warning and Cozumel
The United States Government issued a new travel Warning to Mexico on August 22nd that includes our state of Quintana Roo. COZUMEL HAS NOT HAD ANY TOURISTS OR LOCALS MURDERED. There is no Cartel or Gang related violence here, our biggest problem is an increase in home burglary by delinquents due to a shortage of municipal police to patrol the colonies. We have hundreds of English speaking American, Canadian, and Europeans living on the island permanently and part time. There is an occasional home burglary, car or motorcycle theft, and even a purse or backpack snatching. There was a time were these things were unheard of on this island paradise, but times have changed, as in the rest of the world. As I have stated before, use COMON SENSE when visiting anywhere. Do not flash cash or jewelry, do not get drunk and roam the streets after dark, do not leave your belongings unattended, use hotel safes, do not do anything here that you would not do in a city back home!
For further information:
- See the State Department’s travel website for the Worldwide Caution, Travel Warnings, Travel Alerts, and Country Specific Information for Mexico.
- Enroll in the Smart Traveler Enrollment Program (STEP) to receive security messages and make it easier to locate you in an emergency.
- Contact the U.S. Embassy in Mexico, located at Paseo de la Reforma 305, Colonia Cuauhtemoc, at +52-55-5080- 2000 x4440, (5080-2000 for calls in Mexico City, 01-55-5080-2000 for long distance calls in Mexico) 8:30 a.m. to 3:00 p.m. Monday through Friday. After- hours emergency number for U.S. citizens is +52-55-5080-2000.
- Call 1-888-407-4747 toll-free in the United States and Canada or 1-202-501-4444 from other countries from 8:00 a.m. to 8:00 p.m. Eastern Standard Time, Monday through Friday (except U.S. federal holidays).
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